BOOKING TERMS & CONDITIONS

ABOUT US

Airbnb Superhosts since 2011 with hundreds of verified reviews.

All properties hold holiday rental licences, available upon request.

Main company: De la Fuente Rentals, S.L., Colinas del Puerto 4, 29660 (ESB75761379).

UK Subsidiary: De la Fuente Rentals, S.L., LTD, Silverstream House, Fitzroy Street, Fitzrovia, London, W1T 6EB (Company #16393782).

RESERVATION PAYMENTS

• Purpose: The reservation deposit secures your property and dates

• Payment methods: UK wire transfer (no fees),  VISA/MasterCard (+5%) or AMEX/PayPal (+9%)

• Cancellation: You can release your dates up to 3 months before check-in

• Refunds: If we rebook your released dates, you can claim a refund (see REFUNDS section)

CONFIRMATION PAYMENTS

• Purpose: The Confirmation deposit confirms your holiday rental

• Due Date: Payment is due 3 months before your check-in date

• Payment method: Can only be sorted via wire transfer with no fees

• Refunds: This payment is non-refundable

• Failure to Pay: Non-payment cancels the reservation,  frees dates,  and forfeits any previous deposits

TRAVEL INSURANCE

We do not provide travel insurance for any bookings.

Guests must obtain their own comprehensive travel insurance to cover cancellation fees, accidents, theft, medical emergencies, and any other unforeseen events.

During your stay, we cannot be held liable for any issues, losses, damages, or injuries.

MAXIMUM OCCUPANCY

The property must not be occupied by more guests than the number specified in the booking reservation, at any time of day or night. This includes both overnight stays and daytime visits. Any breach of this rule will result in:

• A charge equivalent to a per-person rental rate for each additional guest, as outlined in the booking terms.

• Forfeiture of the security deposit to cover additional cleaning and service costs.

​If this rule is violated, the property owner reserves the right to take further action, including immediate termination of the rental.

NOISE

Guests should respect designated quiet hours (from 21:00 until 08:00) and should not disturb the surrounding community with a disruptive level of noise (loud music, shouting, slamming doors, etc.). Parties and any loud outdoor music are not allowed.

RESTRICTED AREAS

Unauthorised access to private areas such as storage rooms and the use, damage or loss of any item invalidates the full refund of the security deposit.

CANCELLATIONS

• Failure to Pay: Non-payment cancels the reservation, frees dates, and forfeits any previous deposits

• Cancellation by Guest:

  • Guests must notify us via email to cancel their booking 3 months before check-in

  • We will attempt to rebook the property for the same period upon cancellation

  • Rebooking success and refunds are not guaranteed.

PROCESSING FEES

• Wire transfers: no fees

• VISA/Mastercard: +5%

• AMEX/Paypal: +9%

REFUNDS

• If we cannot rebook your released dates, no refund will be issued for any fees paid.

• Refunds are contingent upon successful rebooking:
  A. Full Refund: Issued if the property is rebooked at an equal or higher rate than your original booking.
  B. Partial Refund: If the property is rebooked at a lower rate, you will receive a refund proportional to the rebooked amount, excluding booking platform and transaction fees.
  C. No Refund: No refund will be provided if the rebooked rate is discounted by 25% or more from your original rate.

DISPUTE PROCESS

• Documentation: By agreeing to these terms, you acknowledge receipt and acceptance of all booking conditions. This can be evidenced by:

  • A clear link to our Booking terms before payment on our Stripe.com booking platform.

  • A clear link in our @delafuenterentals Instagram BIO

  • Payment of the Reservation and Confirmation Deposits

• Chargeback Policy:
  • In the event of a dispute or chargeback, we reserve the right to provide your bank or credit card issuer with all relevant documentation, including:

    • Booking quotes, including the link to our Booking terms.

    • The payment page has a link to our booking terms.

    • Proof of payment via the Payment page.

    • Booking terms stating our non-refundable fee policies.

    • Email, WhatsApp and Instagram communications regarding the booking and cancellation.

• Fraudulent Disputes: Should a dispute be initiated fraudulently (i.e., without attempting cancellation through the specified methods or under false pretences), we will provide the same compelling evidence to reverse the chargeback.

VILLA DECORATION GUIDELINES

Unfortunately, the owner won't let anyone inside the villa before check-in. Sorry.

You are allowed to decorate the property provided you follow these guidelines:

• It is not permitted to stick decorations on walls, windows, doors or ceilings

• Confetti is not allowed, inside or outside the villa

• Only tables and floor decoration are allowed

• You must leave the property as you found it

• You will be responsible for throwing everything away

• Any marks or scratches on walls, ceilings, doors, or confetti residue will be deducted from your security deposit refund to cover cleaning and repairs.

Finally, note that the alarm might go off when moving objects inside the property.

MISSING OBJECTS

If items are left behind and not reported before the property changeover, we’ll assume they are perishable or abandoned. We cannot assume responsibility for items not reported or identified during the checkout process, as it is ultimately the guest’s responsibility to ensure all personal belongings are accounted for before departure. Below is a list of some penalties and replacement costs for damages or missing items:

Glass: 10€

Dish: 10€

Bath mat: 10€

Kirchen towel: 10€

Medium towel: 15€

Large towel: 20€

Pool towel: 25€

Hair dryer: 50€

BBQ kit: 50€

TV/AC remote: 50€

Garbage inside the villa: 50€

Extra pool cleaning: 50€

Late checkout: 100€/hour

Villa key/fob: 300€