BOOKING TERMS & CONDITIONS

ABOUT US

Airbnb Superhosts since 2011 with hundreds of verified reviews.

All properties hold holiday rental licences, available upon request.

Main company: De la Fuente Rentals, S.L., Colinas del Puerto 4, 29660 (ESB75761379).

UK Subsidiary: De la Fuente Rentals, S.L., LTD, Silverstream House, Fitzroy Street, Fitzrovia, London, W1T 6EB (Company #16393782).

RESERVATION PAYMENTS

Purpose: The reservation deposit secures your property and dates
Payment methods: Bank transfer (no fees), VISA/MasterCard (+5%) or AMEX/PayPal (+9%)
Cancellation: You can release your dates up to 3 months before check-in
Refunds: You must release your dates 6 months before check-in to be eligible for a refund (see REFUNDS section)

CONFIRMATION PAYMENTS

Purpose: The Confirmation deposit confirms your holiday rental
Due Date: Payment is due 3 months before your check-in date
Payment method: Bank transfer (no fees), VISA/MasterCard (+5%) or AMEX/PayPal (+9%)
Refunds: This payment is non-refundable
Failure to Pay: Non-payment cancels the reservation, frees dates, and forfeits any previous deposits

BALANCE PAYMENTS

The balance payment can be sorted:

Up to 2 weeks before check-in: Via credit card or PayPal, with the above fees
Up to 1 week before check-in: Via bank transfer with no fees up
On arrival: In Euros and in cash

Except for the security deposit, the balance payment is not refundable.

The villa codes and keys won't be handed over until the balance payment is completed

TRAVEL INSURANCE

We do not provide travel insurance for any bookings.

Guests must obtain their own comprehensive travel insurance to cover cancellation fees, accidents, theft, medical emergencies, and any other unforeseen events.

During your stay, we cannot be held liable for any issues, losses, damages, or injuries.

ADDITIONAL SERVICES

We can assist you in arranging optional extra services to make your stay more enjoyable, such as airport transfers, private catering, grocery stocking, decorations, excursions, or other concierge requests.

Any additional services are arranged on your behalf with third-party providers.
You will be charged the exact cost of the service.
You will sort our payment to the supplier on arrival.

Important Liability Notice:
While we carefully select our partners, we act only as an intermediary. We cannot be held liable for any issues, delays, cancellations, damages, losses, or disputes arising from these third-party services. This includes (but is not limited to) missing or damaged items during transfers, quality of food/catering, or any problems with the service provider. You are solely responsible for your personal belongings and for ensuring that any additional services meet your expectations. We strongly recommend that you obtain appropriate travel insurance to cover such matters.

MAXIMUM OCCUPANCY

The property must not be occupied by more guests than the number specified in the booking reservation, at any time of day or night. This includes both overnight stays and daytime visits. Any breach of this rule will result in:

A charge equivalent to a per-person rental rate for each additional guest, as outlined in the booking terms.
Forfeiture of the security deposit to cover additional cleaning and service costs.

If this rule is violated, the property owner reserves the right to take further action, including immediate termination of the rental.

NOISE

Guests should respect designated quiet hours (from 21:00 until 08:00) and should not disturb the surrounding community with a disruptive level of noise (loud music, shouting, slamming doors, etc.). Parties and any loud outdoor music are not allowed.

RESTRICTED AREAS

Unauthorised access to private areas such as storage rooms and the use, damage or loss of any item invalidates the full refund of the security deposit.

CANCELLATIONS

Failure to Pay: Non-payment cancels the reservation, frees dates, and forfeits any previous deposits
Cancellation by Guest:
- Guests must notify us via email to cancel their booking 3 months before check-in
- We will attempt to rebook the property for the same period upon cancellation
- Rebooking success and refunds are not guaranteed.

PROCESSING FEES

Our quotes include any credit card fees
Payments via bank transfer get a 5% discount
Paypal payments have a 5% fee

RESERVATION REFUNDS

If we cannot rebook your released dates, no refund will be issued for any fees paid.
Refunds are contingent upon successful rebooking:
A. Full Refund: Issued if the property is rebooked at an equal or higher rate than your original booking.
B. Partial Refund: If the property is rebooked at a lower rate, you will receive a refund proportional to the rebooked amount, excluding booking platform and transaction fees.
C. No Refund: No refund will be provided if the rebooked rate is discounted by 25% or more from your original rate.

DISPUTE PROCESS

Documentation: By agreeing to these terms, you acknowledge receipt and acceptance of all booking conditions. This can be evidenced by:
- A clear link to our Booking terms before payment on our Stripe.com booking platform.
- A clear link in our @delafuenterentals Instagram BIO
- Payment of the Reservation and Confirmation Deposits
Chargeback Policy:
- In the event of a dispute or chargeback, we reserve the right to provide your bank or credit card issuer with all relevant documentation, including:
  - Booking quotes, including the link to our Booking terms.
  - The payment page has a link to our booking terms.
  - Proof of payment via the Payment page.
  - Booking terms stating our non-refundable fee policies.
  - Email, WhatsApp and Instagram communications regarding the booking and cancellation.
Fraudulent Disputes: Should a dispute be initiated fraudulently (i.e., without attempting cancellation through the specified methods or under false pretences), we will provide the same compelling evidence to reverse the chargeback.

VILLA DECORATION GUIDELINES

Unfortunately, the owner won't let anyone inside the villa before check-in. Sorry.

You are allowed to decorate the property provided you follow these guidelines:

It is not permitted to stick decorations on walls, windows, doors or ceilings
Confetti is not allowed, inside or outside the villa
Only tables and floor decoration are allowed
You must leave the property as you found it
You will be responsible for throwing everything away
Any marks or scratches on walls, ceilings, doors, or confetti residue will be deducted from your security deposit refund to cover cleaning and repairs.

Finally, note that the alarm might go off when moving objects inside the property.

MISSING OR DAMAGED OBJECTS

If items are left behind and not reported before the property changeover, we’ll assume they are perishable or abandoned. We cannot assume responsibility for items not reported or identified during the checkout process, as it is ultimately the guest’s responsibility to ensure all personal belongings are accounted for before departure.

Below is a list of some penalties and replacement costs for damages or missing items.

Each amount covers the significant time and operational costs involved beyond the mere purchase of a replacement, including inspecting the items, documenting the issue, reporting, writing them off inventory, ordering new stock from our suppliers, and returning the replacements into active circulation.

Extra cleaning costs: as per the service provider invoice

Extra laundry costs: as per the service provider invoice

Glass: 10€

Dish: 10€

Pillow sheet: 20€

Single sheet: 30€

Double sheet: 40€

Duvet cover: 50€

Kitchen towel: 10€

Bath mat: 20€

Hand or pool towel: 30€

Shower towel: 40€

Plumber visit to unclog sink, shower, or bidet: 50€

Hair dryer: 50€

Table-tennis racket: 50€

Table-tennis net: 50€

BBQ kit: 50€

TV/AC remote: 50€

Garbage inside the villa: 50€

Extra pool cleaning request: 50€

Late checkout: 100€/hour

Villa key/fob: 300€

CHECKOUT REPORT AND REFUNDS

After your checkout, the property supervisor (appointed by the villa owner) has 48 hours to complete and submit the changeover report.

Any issues found will be documented with photos or videos where appropriate.

When the full security deposit may be retained:

The deposit may be used to cover additional cleaning, repair, or replacement costs in the following cases:

The villa is left in poor condition
Smoking or vaping residues are present
Significant damage beyond normal wear and tear
Multiple missing inventory items
Breach of House Rules
Police attendance due to excessive noise complaints

Refund Process:

If the changeover report shows no issues, your full security deposit will be refunded within 7 days after the report is filed.

If issues are identified, we will assess the costs for cleaning, repairs, or replacements. You will be informed of any deductions, and the refund will be processed as soon as possible.

Refunds are returned to the original payment method used for your reservation. In some cases, we may request your personal bank account details to complete the transfer.

Once processed, funds typically appear in your account within up to 10 working days, depending on your Credit Card or bank.

We always aim to return the full deposit when the villa is left in excellent condition, and all checkout guidelines are followed.