BOOKING TERMS & CONDITIONS

RESERVATION FEE

• Purpose: A reservation payment is required to block your property and dates

• Payment methods: UK wire transfer (no fees), Credit card (+5% fee) or PayPal (+9% fee)

• Cancellation: You can cancel a reservation up to 3 months before check-in

• Refunds: If we rebook your released dates, you can claim a refund (see section below)

CONFIRMATION FEE

• Purpose: The Confirmation fee is to confirm your holiday rental

• Due Date: This payment is due 3 months before your check-in date

• Payment method: To be sorted only via wire transfer with no fees

• Refunds: This payment is non-refundable unless agreed otherwise

MAXIMUM OCCUPANCY

The property must not be occupied by more guests than the number specified in the booking reservation, at any time of day or night. This includes both overnight stays and daytime visits. Any breach of this rule will result in:

• A charge equivalent to a per-person rental rate for each additional guest, as outlined in the booking terms.

• Forfeiture of the security deposit to cover additional cleaning and service costs.

​If this rule is violated, the property owner reserves the right to take further action, including immediate termination of the rental.

NOISE

Guests should respect designated quiet hours (from 21:00 until 08:00) and should not disturb the surrounding community with a disruptive level of noise (loud music, shouting, slamming doors, etc.). Parties and any loud outdoor music are not allowed.

RESTRICTED AREAS

Unauthorised access to private areas such as storage rooms and the use, damage or loss of any item invalidates the full refund of the security deposit.

CANCELLATIONS

• Missed Payment: Failure to pay the Confirmation fee by the due date automatically cancels your reservation. The property and dates will be released back into inventory without further notice.

• Cancellation by Guest:

  • Guests must notify us in writing (via email or WhatsApp) to cancel their booking.

  • We will attempt to rebook the property for the same period upon cancellation.

  • Rebooking success is not guaranteed.

PROCESSING FEES

• Wire transfers: no fees

• Credit card: +5%

• Paypal: +9%

REFUNDS

• If we cannot rebook your released dates, no refund will be issued for any fees paid.

• Refunds are contingent upon successful rebooking:
  A. Full Refund: Issued if the property is rebooked at an equal or higher rate than your original booking.
  B. Partial Refund: If the property is rebooked at a lower rate, you will receive a refund proportional to the rebooked amount, excluding booking platform and transaction fees.
  C. No Refund: No refund will be provided if the rebooked rate is discounted by 25% or more from your original rate.

DISPUTE PROCESS

• Documentation: By agreeing to these terms, you acknowledge receipt and acceptance of all booking conditions. This can be evidenced by:

  • A clear link to our Booking terms before payment on our Stripe.com booking platform.

  • A clear link in our @delafuenterentals Instagram BIO

  • Payment of the Reservation and Confirmation Fees

• Chargeback Policy:
  • In the event of a dispute or chargeback, we reserve the right to provide your bank or credit card issuer with all relevant documentation, including:

    • Booking quotes, including the link to our Booking terms.

    • The payment page has a link to our booking terms.

    • Proof of payment via the Payment page.

    • Booking terms stating our non-refundable fee policies.

    • Email, WhatsApp and Instagram communications regarding the booking and cancellation.

• Fraudulent Disputes: Should a dispute be initiated fraudulently (i.e., without attempting cancellation through the specified methods or under false pretences), we will provide the same compelling evidence to reverse the chargeback.

VILLA DECORATION GUIDELINES

Unfortunately, the owner won't let anyone inside the villa before check-in. Sorry.

You are allowed to decorate the property provided you follow these guidelines:

• It is not permitted to stick decorations on walls, windows, doors or ceilings

• Confetti is not allowed, inside or outside the villa

• Only tables and floor decoration are allowed

• You must leave the property as you found it

• You will be responsible for throwing everything away

• Any marks or scratches on walls, ceilings, doors, or confetti residue will be deducted from your security deposit refund to cover cleaning and repairs.

Finally, note that the alarm might go off when moving objects inside the property.

MISSING OBJECTS

If items are left behind and not reported before the property changeover, we’ll assume they are perishable or abandoned. We cannot assume responsibility for items not reported or identified during the checkout process, as it is ultimately the guest’s responsibility to ensure all personal belongings are accounted for before departure. Below is a list of some penalties and replacement costs for damages or missing items:

Glass: 10€

Dish: 10€

Bath mat: 10€

Medium towel: 15€

Large towel: 20€

Pool towel: 25€

Hair dryer: 50€

BBQ kit: 50€

TV/AC remote: 50€

Garbage inside the villa: 50€

Late checkout: 100€/hour

Villa key/fob: 300€